VLynX Help

Technical Support

VLynX Help

Technical Support:

Please direct all technical support questions to support@simlabs.com

Common Production Information:

1. The video Playback isn't smooth.

This problem may occur if your CDROM file access settings are set properly.  To check this do the following.

• Double click on"'My Computer"
• Double click on "Control Panel"
• Double click on "System"
• Click on the "Performance" tab
• Click on the "File System" Button
• Click on the "CD-ROM" tab
• Move the Supplemental Cach Size slider to "Large"
• Ensure the 'Optimize Access Pattern' is set to 'Quad-Speed or Higher'

    2. The production does not automatically startup

VLynX™ HyperVideo productions are designed to start automatically.  On computers where this does not happen, please do the following:

• Double click on "My Computer"
• Locate the CDROM drive icon for the drive that contains the VLynX HyperVideo application
• Click the Right Mouse button on the icon and select 'Open' or 'Explore'
• Locate and double click the left mouse button on the file "clickme.exe"
• the production should now begin automatically.

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