Black Screen/Shutdown

Installation Support

The Screen Turns Black and then shuts the application down.

This problem is generally caused by a hardware conflict between your Sound Card and another device on your system.  The primary cause occurs when your computer contains both a Sound Card and a Voice/Data or wave modem.   The conflict arises because both the sound card and the wave modem register themselves as being Soundlblaster compatible.

If your PC has a wave modem installed then you have to ensure that the Soundblaster emulation for the wave modem is not conflicting with the Sound Card.  To do this you need to ensure the Sound card is installed after the wave modem, or by disabling the wave output for the wave modem and then re-installing the DirectX Libraries.

If you are experiencing this problem it is recommended that you contact the support line for the hardware manufacturer of your Wave Modem.  For more information contact suppor@simlabs.com

You may also find information find information on resolving hardware conflicts on the Microsoft Support website through the link below.

Verify that Your Sound Card Is Supported by DirectSound and that You Are Using the Latest DirectX Compatible Sound Drivers

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